Data Requests and Account Deletion

Last updated: 24 October 2026

You can ask us to delete your account or to give you a copy of your data at any time. This page also explains how to remove SymmetriCat's access if you signed in with Google or Facebook.

How to make a request

1. Send an email to hello@symmetricat.com from the email address your account uses. This is how we confirm it is you. If you signed in with Google or Facebook, use the email address of that account.
2. Say what you want: delete my account, send me a copy of my data, correct my data, or another right described in the Privacy Policy.
3. We may ask a question to verify your identity. We then carry out the request and confirm by email, within 30 days.

What account deletion removes

• Your sign-in account and email address
• Your profile, username and profile picture link
• Your solve times and leaderboard entries
• Puzzle progress, streaks, PawPoints and transaction history
• Puzzle packs you own and purchase attempt records

Deletion is permanent and cannot be undone. Your PawPoints and purchased packs are lost. Short-lived copies in provider logs and backups disappear when the providers' normal retention periods expire. We may keep the email exchange about your request for a limited time to prove we handled it.

If you signed in with Google or Facebook

Deleting your SymmetriCat account does not remove the app from your Google or Facebook settings. To revoke access yourself:

• Google: open your Google Account, go to Security, then "Your connections to third-party apps and services", select SymmetriCat and remove access.
• Facebook: open Settings, then "Apps and Websites", select SymmetriCat and remove it.

Complaints

Data controller: Ekling AS (organisation number 920 765 769), Wessels gate 5, 0165 Oslo, Norway.

If you are unhappy with how we handled your request, contact us first. You can also complain to the Norwegian Data Protection Authority, Datatilsynet.